Track your order

Every Orrell order is sent on a tracked service.

Where to find your tracking

1. When your parcel leaves us, we email you a dispatch confirmation. Check your inbox, and your junk folder, for a message from Orrell.
2. That email contains your tracking number and a link. The link opens the carrier's page for your parcel.
3. Delivery normally takes 7 to 12 working days. Tracking can take a day or two to show its first update.

If you cannot find it, or it has stopped moving

Email hello@orrellknitwear.com with your order number and the name on the order. A person replies within one working day, Monday to Friday, with the current status of your parcel.

If your tracking has not moved for five working days, tell us. We chase the carrier and tell you what we find; we do not leave you to deal with them yourself.

More on delivery is on our shipping page.