Billing Terms

Last updated 12 October 2026.

One-off purchases only

Every order on this website is a single purchase. We do not sell subscriptions and we never take repeat or recurring payments.

What you are charged

You are charged the total shown at checkout, in pounds sterling. That total includes UK VAT where it applies. Delivery within the United Kingdom is free. We add no fees after you have paid.

Who takes the payment

Payments are processed by Whop, which acts as merchant of record for the sale. Whop handles the transaction and the tax only; your contract for the goods is with Fedir Ertel, trading as Orrell.

Billing details

The billing details you give at checkout must be your own, or you must have the cardholder's permission to use them. We may decline an order if we suspect fraud. If we decline after payment has been taken, we refund you in full.

Pricing errors

If a price is obviously wrong, we contact you before dispatching and give you the choice of paying the correct price or cancelling for a full refund.

Refunds and billing queries

Refunds are made to the original payment method, as set out in our Refund Policy. If you do not recognise a charge or think you have been charged the wrong amount, email hello@orrellknitwear.com with your order number before contacting your bank; we reply within one working day and can usually put it right faster.