FAQ

Delivery

Where do you deliver?

The United Kingdom only.

How much is delivery?

Free on every UK order. There is no minimum spend.

How long does it take?

Parcels go on a tracked service and normally arrive in 7 to 12 working days. You get a tracking link by email as soon as the parcel leaves us.

How do I track my order?

Use the link in your dispatch email. If you cannot find it, see Track your order.

Returns and refunds

What if it doesn't fit, or I change my mind?

Send it back within 30 days of the day it arrives, unworn and with the tags on. Return postage is yours to cover. Your refund is issued within three working days of the parcel reaching us, to the payment method you used. The full terms are in our Refund Policy.

Can I exchange for another size or colour?

We do not run exchanges as a separate process. Return the piece for a refund and place a new order for the one you want.

What if it arrives damaged or faulty, or it is the wrong item?

Email us within 30 days with a photograph. We pay the return postage and refund you in full.

Sizing and product details

Which sizes do you use?

UK women's sizes. Each product page lists the sizes that piece comes in.

Why don't you list a fibre percentage on every piece?

We describe what we can verify. Where we don't know a fibre percentage, we describe the knit and its construction instead of guessing.

Will the colour match the photograph?

We photograph each colour as accurately as we can, but colour can look different between screens.

Paying

Which payment methods do you accept?

Visa, Mastercard, Apple Pay and Google Pay. More in our Payment Policy.

Which currency do you charge in?

Pounds sterling. Prices include UK VAT where it applies.

Getting in touch

How do I reach you?

Email hello@orrellknitwear.com. A person, not a chatbot, replies within one working day, Monday to Friday. Our telephone number and address are on the contact page.